In two years, Toosla has succeeded in imposing itself on the car rental market thanks to digital technology, allowing everyone to reserve a vehicle quickly from a smartphone and to go to a branch only to collect their vehicle.
"WeProov allowed me to increase my damage detection rate by 60% in a few months!"
In the past, Toosla used a paper procedure through its preparers to check the condition of the vehicles at each pick-up and drop-off.
The use of paper posed many problems of internal management, updating and interpretation of damage.
Damage was difficult to identify and trace, and caused disputes over responsibility. The internal document management process was time consuming and inefficient, and therefore costly. In addition, with the paper-based inventory of fixtures, it was difficult to know exactly what the costs of repair were, so customer re-invoicing was more time-consuming and tedious.
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Thanks to the precise photo report and the quality of the photos, damage detection is now super simple and clear.
The vehicle's inventory of fixtures is done quickly from a tablet each time the vehicle is picked up and dropped off. The preparer is much more meticulous, so the inventory of fixtures is more precise at each preparation. "It is much easier to prove the damage by simple photo evidence. We have felt a clear improvement in our internal organisation.
The alerts warn us in real time of a new damage which allows us to be much more reactive and efficient in our daily management
"WeProov now allows me to have a key indicator on damage cost management: I now know all the ERFs precisely!"
Foyer has been Luxembourg's leading insurer since 1922 and is present in several European countries. It has expertise in various fields such as insurance, asset management and provident services. Underwriting and revaluation are still cumbersome and poorly organised processes and need to be automated and simplified.
When it comes to car rental, Hertz is undoubtedly one of the world's experts in the field. Unfortunately, having such a large fleet and customer base does not prevent the costs associated with vehicle repairs and maintenance, not to mention the time spent settling disputes with the customer to find out who is responsible for the damage to the vehicle.